The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming delivery details, and coordinating with the kitchen and service teams for prompt delivery. Candidates should have a friendly telephone manner, clear communication skills, good knowledge of English, and preferably Cantonese or Mandarin. Previous experience in hotel, restaurant, or guest service operations is advantageous. The role requires attention to detail, basic computer skills, professional presentation, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected, along with a strong commitment to Shangri-La’s service standards.
Shangri-La is an international luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is recognised for personalised service, elegant accommodation, dining experiences, and its distinctive approach to Asian hospitality. Shangri-La Hotels and Resorts employs colleagues across hotel operations, food and beverage, guest services, finance, engineering, wellness, and management. Its Hong Kong properties serve business and leisure travellers and offer extensive dining, banqueting, and in-room service facilities. The group generally places strong emphasis on guest satisfaction, teamwork, professional development, cultural awareness, and consistent service quality. Benefits and employment conditions vary according to the property, position, and local regulations.
Hong Kong is a compact, international city with opportunities in hospitality, finance, retail, technology, logistics, education, and professional services. Hotel and restaurant roles are concentrated on Hong Kong Island, Kowloon, and major resort areas, with strong demand during peak travel periods. The culture combines Cantonese traditions, international influences, festivals, excellent food, and a fast-paced working environment. Public transport is efficient, though housing can be expensive and space is limited. New arrivals should budget carefully for rent, transport, insurance, and deposits. Foreign employees normally require a valid employment visa sponsored by their employer, while eligibility depends on qualifications, salary, and the position. Employers typically assist with visa documentation but applicants should confirm requirements with Hong Kong Immigration. Relocation is easiest with accommodation arranged before arrival, and learning basic Cantonese can improve daily life and guest communication.
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