The Assistant Outlet Manager supports the daily operation of a restaurant, bar or other food and beverage outlet. Requirements typically include hospitality experience, strong service knowledge, leadership ability and good communication skills; supervisory experience in an upscale hotel or resort is advantageous. The successful candidate is expected to maintain Shangri-La service standards, coach team members, manage guest satisfaction, assist with scheduling and stock control, monitor sales and costs, and ensure hygiene, safety and operating procedures are followed. Flexibility for shifts, weekends and public holidays is essential, together with a professional appearance and a hands-on approach.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts and serviced residences across Asia, the Middle East, Europe and other international markets. Its properties operate under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. The group is recognised for warm Asian hospitality, high service standards and a broad range of guest facilities, including restaurants, meeting venues, spas and leisure activities. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees typically work in a structured, guest-focused environment with opportunities for training, internal development and international hospitality experience.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Jobs are available in hotels, restaurants, tourism, events, wellness and guest services, with English widely used in international properties. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, and employees can expect diverse food, festivals and welcoming communities. Lifestyle ranges from busy urban living to relaxed beach or island life, generally at a lower cost than many global cities. Malaysia is not one island, but its islands provide popular leisure destinations. Foreign employees normally need an employer-sponsored Employment Pass, while the company handles much of the application process. Candidates should confirm accommodation, transport, medical coverage and local tax arrangements before relocating.
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