Duty Manager

Job Description

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring excellent guest service and smooth coordination between front office, housekeeping, food and beverage, engineering, and security teams. Candidates typically need relevant hotel experience, strong communication and leadership skills, sound knowledge of guest relations and operational procedures, and the ability to handle complaints or emergencies calmly. Flexibility to work rotating shifts, weekends, and public holidays is expected. The successful candidate should be service-focused, well organised, decisive, professionally presented, and capable of supporting colleagues while maintaining Shangri-La’s service standards.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian hospitality, attentive service, and high-quality accommodation. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Hotel Singapore is located near Orchard Road and serves leisure travellers, business guests, families, and event customers. The property offers accommodation, restaurants, meeting facilities, wellness services, and other guest amenities. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and genuine care for guests. The company also places emphasis on employee development, service excellence, operational standards, and creating memorable experiences. A Duty Manager would contribute directly to the smooth running of the property and the overall guest journey.

Destination Guide

Singapore is a compact, highly developed city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics, and retail. Hotel employees benefit from a multicultural environment where English is widely used, although Mandarin, Malay, Tamil, and other languages are also common. Life is convenient and safe, with excellent public transport, modern healthcare, diverse food, shopping, parks, and international communities. Accommodation can be expensive, particularly near central districts, so many workers live farther from the city centre and commute by MRT. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. The employer normally submits the application, and approval is required before starting work. Candidates should budget for rent, transport, insurance, and daily expenses, and confirm shift patterns, benefits, accommodation support, and relocation assistance before accepting an offer.