Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles guest calls, service requests, hotel information and internal communications in a professional and timely manner. Requirements typically include a secondary education or hospitality qualification, previous experience in a hotel, contact centre or guest-service role, and confident spoken and written English. Additional languages are advantageous. The candidate should have a friendly telephone manner, strong listening and problem-solving skills, basic computer knowledge, accurate record-keeping habits and the ability to remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected. The role also requires discretion, teamwork, attention to detail and a genuine commitment to Shangri-La service standards.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for personalised Asian hospitality, comfortable accommodation, extensive dining options and high service standards. Shangri-La Singapore is a well-established luxury hotel set among landscaped gardens near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, recreational amenities and event services. Employees typically work in a multicultural environment and are expected to provide warm, attentive and discreet service. The company offers opportunities across rooms, food and beverage, culinary, engineering, sales, finance and guest services, making it suitable for candidates seeking structured experience and long-term development in the international hotel industry.

Destination Guide

Singapore is a compact island city-state with excellent public transport, modern infrastructure and a highly international population. Hospitality is a major employment sector, with opportunities in hotels, restaurants, attractions, events and travel services. The culture combines Malay, Chinese, Indian and Western influences, reflected in its food, festivals and neighbourhoods. Daily life is convenient and generally safe, although accommodation and dining can be expensive. Popular areas include Orchard Road, Marina Bay, Sentosa, Chinatown and Little India, while parks and waterfront spaces provide a break from the city. Foreign workers normally need an approved work pass before starting employment; the employer usually supports the application. Common options depend on qualifications, salary and role, including the Employment Pass or S Pass, while service positions may have specific eligibility rules. Candidates should confirm current requirements with Singapore’s Ministry of Manpower and budget carefully for rent, transport, insurance and relocation costs.