The Director of Business Development, RSR & GSH, leads commercial growth for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. The role typically requires strong experience in hotel sales, marketing, business development or revenue generation, preferably within luxury or international hospitality. Candidates should understand leisure, corporate, group, MICE and international markets, and be confident managing key accounts, partnerships, budgets and sales targets. Excellent leadership, negotiation, communication and market-analysis skills are expected, together with the ability to build relationships with travel agencies, corporate clients and tourism partners. The successful candidate will develop commercial strategies, lead and motivate the sales team, increase occupancy and revenue, and represent both resorts professionally in local and overseas markets.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and distinctive destination properties. In Malaysia, Shangri-La operates several respected hotels and resorts, including Rasa Sayang Resort & Spa and Golden Sands Resort in Batu Ferringhi, Penang. Rasa Sayang focuses on upscale and luxury experiences, while Golden Sands is designed for families and leisure travellers. The company offers careers across hotel operations, sales, food and beverage, wellness, finance and leadership, with opportunities to work in culturally diverse teams. Employees are generally expected to demonstrate professionalism, guest focus, commercial awareness and a strong commitment to Shangri-La’s service values.
Penang is a Malaysian island connected to the mainland by bridges and ferries, and is one of the country’s best-known tourism and hospitality centres. Job opportunities are strongest in hotels, restaurants, tourism, retail, healthcare, education, technology and shared services, with major activity around George Town and Batu Ferringhi. The island blends Malay, Chinese, Indian and international influences, reflected in its festivals, temples, mosques, architecture and famous street food. Lifestyle is generally relaxed, with beaches, heritage streets, hiking and a lively dining scene, although traffic can be heavy and rents vary by neighbourhood. Foreign employees normally need an employer-sponsored Employment Pass, arranged through the company and Malaysian immigration authorities before working. Relocating staff should budget for housing, transport, insurance and school fees where relevant. English is widely used in business, while Malay and several Chinese languages are common locally.
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