The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial leadership in growing revenue from leisure, corporate, group, and resort markets. Responsibilities typically include developing sales plans, managing key accounts, building relationships with travel agencies and business partners, coordinating campaigns, monitoring market trends, and supporting the Director of Sales in achieving occupancy and revenue targets. Candidates should have a degree or diploma in hospitality, tourism, marketing, or business, along with several years of hotel sales experience, preferably in an international luxury or resort environment. Strong communication, negotiation, presentation, networking, analytical, and leadership skills are expected. Knowledge of Malaysian and regional travel markets, a professional appearance, commercial awareness, and flexibility to travel or attend industry events are valuable.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, Africa, North America, and Australia. The group is recognised for warm Asian hospitality, personalised service, distinctive properties, and strong standards in guest care. Its Malaysian portfolio includes well-known hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and Rasa Ria. Shangri-La offers career opportunities across hotel operations, sales, finance, food and beverage, engineering, wellness, and leadership. Employees commonly work in multicultural teams and receive exposure to international guests, regional markets, and established hospitality systems. Benefits may include service charge, accommodation or meals in some locations, medical coverage, staff rates, training, and internal mobility, although exact terms vary by property and employment contract.
Malaysia offers varied opportunities in luxury hotels, resorts, tourism, restaurants, events, and travel sales. Popular island destinations include Langkawi, Penang, Redang, Perhentian, Tioman, and parts of Sabah, while Kuala Lumpur provides the largest corporate and commercial job market. Malaysian culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hospitality, though Malay is the national language. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food, transport, and accommodation compared with many international destinations. Foreign employees usually need an employer-sponsored Employment Pass, and the company normally handles the application after offering a contract. Requirements can include passport validity, qualifications, experience, medical checks, and approval from Malaysian authorities. Before relocating, confirm salary, service charge, housing, insurance, transport, tax, and visa conditions directly with the employer.
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