The Service Centre Officer handles guest calls, requests and enquiries through the hotel telephone and service centre system. Responsibilities may include taking dining or facility reservations, coordinating with housekeeping and engineering, recording requests accurately, following up promptly and maintaining high service standards. Candidates should have strong spoken English and Cantonese; Mandarin is advantageous. Previous experience in hotel operations, guest services, reservations or a call centre is preferred. The role requires excellent communication, telephone etiquette, computer skills, attention to detail and the ability to remain calm while handling several requests. The successful candidate is expected to be courteous, responsive, well groomed, flexible with shifts and committed to Shangri-La's luxury hospitality standards.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry, JEN and Traders. Shangri-La hotels typically provide accommodation, restaurants, meeting facilities, wellness services and leisure experiences for business and holiday travellers. The company places strong emphasis on genuine care, personalised guest service, professionalism and cultural understanding. Its Hong Kong operations are among the group’s flagship businesses and offer opportunities in hotel operations, food and beverage, administration, sales and corporate functions. Employees generally work in a multicultural environment with structured training and opportunities for career development within the group.
Hong Kong is a compact, energetic city with a strong hospitality, finance, retail, technology and tourism economy. Hotel jobs are available in guest services, food and beverage, housekeeping, events and reservations, particularly in Central, Tsim Sha Tsui, Causeway Bay, Lantau and airport districts. Cantonese is widely used, while English is common in international hotels and Mandarin is increasingly valuable. Life combines dense urban neighbourhoods, excellent public transport, international dining, shopping and nightlife with beaches, hiking trails and outlying islands. Rent is high, so many newcomers share accommodation or live in areas with convenient MTR access. Overseas employees normally need an employment visa sponsored by the employer and must meet relevant qualifications and salary requirements. Secure a written offer before relocating, prepare certified documents and budget for deposits, accommodation, transport and healthcare.
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