The Sales Manager is responsible for developing business, achieving revenue targets and building strong relationships with corporate clients, travel agencies, event planners and other market segments. Candidates should typically have a diploma or degree in hospitality, business or marketing, along with several years of hotel sales experience, preferably in an international or luxury property. Strong communication, negotiation, presentation and networking skills are essential. The successful candidate is expected to identify new accounts, maintain existing partnerships, prepare sales plans, conduct client visits, support hotel promotions and work closely with revenue, marketing and operations teams. A results-focused attitude, professional appearance, knowledge of the local market and flexibility to travel or attend events are also important.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for warm Asian hospitality, high service standards and properties located in major cities, resort destinations and business centres. Shangri-La hotels commonly provide accommodation, dining, spa, meetings and events, and leisure facilities. In Malaysia, the group has established properties serving business travellers, holidaymakers and local events markets. Employees generally work in a structured international environment with opportunities for customer-service training, cross-department development and career progression. Sales roles support the commercial performance of the hotel by attracting corporate, group, leisure and event business while maintaining the brand’s reputation for personalised service.
Malaysia is a multicultural country with opportunities in hotels, resorts, restaurants, tourism, retail, technology and business services. Popular hospitality locations include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and coastal resort areas. The culture combines Malay, Chinese, Indian and indigenous influences, with English widely used in professional settings. Lifestyle options range from busy city living and shopping to beaches, rainforest, diving and island activities. Living costs vary, with Kuala Lumpur generally offering more urban amenities and Langkawi a slower resort lifestyle. Foreign nationals normally need an employment pass sponsored and arranged by their employer before starting work; requirements depend on nationality, salary and position. Candidates should confirm visa rules with Shangri-La and Malaysian immigration authorities. Relocation planning should include accommodation, health insurance, transport, taxation, banking and local registration. Hospitality jobs may involve weekends, public holidays and variable working hours.
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