The Horizon Club / Executive Lounge Manager oversees daily operations of Shangri-La’s premium lounge, ensuring exceptional service for VIP and club-level guests. Requirements typically include a diploma or degree in hospitality, several years of experience in front office, guest relations, or executive lounge operations, strong English communication skills, and proven supervisory ability. The successful candidate is expected to lead and coach the team, manage lounge service standards, coordinate refreshments and amenities, resolve guest concerns professionally, and maintain close communication with other hotel departments. A polished appearance, strong attention to detail, commercial awareness, flexibility, and a genuine commitment to personalized luxury hospitality are essential.
Shangri-La Group is a leading luxury hospitality company originating in Asia and operating hotels, resorts, residences, and related businesses worldwide. Its properties are known for personalized service, elegant surroundings, Asian-inspired hospitality, and strong attention to guest comfort. Shangri-La hotels typically provide extensive dining, wellness, business, and event facilities, serving both leisure and corporate travelers. Employees work in an international environment where service excellence, teamwork, cultural awareness, and professional development are highly valued. In Indonesia, the group has operated prominent properties in destinations such as Jakarta and Bali, offering opportunities across front office, food and beverage, rooms, culinary, engineering, sales, and management. Benefits and compensation vary by property, experience, and local service-charge performance.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, and other resort destinations. Bali is the best-known international tourism hub, with strong demand in luxury hotels, villas, restaurants, wellness, and events. Jakarta, on Java, provides broader corporate-hotel and management opportunities, while Lombok and Batam offer growing resort and leisure markets. Local culture emphasizes respect, community, family, and religious diversity; modest dress and sensitivity toward local customs are important. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, though housing in popular areas can be costly. Foreign employees normally need employer sponsorship and an appropriate Indonesian work permit and stay permit before starting work. Candidates should confirm visa arrangements, benefits, accommodation, taxes, and relocation support directly with Shangri-La.
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