Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination and delivery of employee training programs at Shangri-La. Typical requirements include a degree or diploma in hospitality, human resources, education or a related field, along with experience in hotel operations or workplace training. The successful candidate should be organized, confident in presenting to groups, comfortable preparing training materials and able to monitor learning outcomes. Strong communication, coaching and interpersonal skills are essential. The role requires professionalism, discretion and the ability to work with colleagues across different departments and cultural backgrounds. Familiarity with hospitality standards, orientation programs, service training and basic training records or reporting systems is advantageous.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalized service, comfortable accommodation, restaurants, wellness facilities and extensive meeting or leisure amenities. In the Philippines, Shangri-La operates prominent properties in destinations such as Manila, Cebu and Boracay. The company places strong emphasis on guest satisfaction, service consistency, employee development and its Shangri-La hospitality culture. Depending on the property and position, employees may receive benefits such as meals, uniforms, medical coverage, service charge, staff accommodation or discounts. A Training Supervisor helps maintain these standards by supporting onboarding, operational learning, compliance training and ongoing professional development for colleagues.

Destination Guide

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other resort destinations, with demand for hotel, restaurant, wellness, events and guest-service staff. Filipino culture is warm, family-oriented and community-minded, and English is widely used in business and tourism. Island living can provide beaches, outdoor activities and a relaxed social lifestyle, although transport, healthcare and internet quality vary outside major cities. Living costs are generally moderate, but resort areas may be more expensive. Foreign nationals usually need an employer-sponsored work visa or permit, commonly supported through the Bureau of Immigration and Department of Labor and Employment; requirements depend on nationality and contract. Candidates should confirm sponsorship, accommodation, taxes, medical coverage and relocation assistance before accepting an offer. Local employees should prepare identification, employment records and references. Weather is tropical, with a dry season and a wetter typhoon season.