The Service Manager – L&D / Service Excellence Manager is responsible for designing and delivering training that strengthens guest service, hospitality standards and employee performance. Requirements typically include a diploma or degree in hospitality, business, human resources or a related field, together with experience in luxury hotels, learning and development, or service quality. Strong presentation, coaching, communication and organizational skills are expected. The successful candidate should be confident working with multicultural teams, assessing training needs, tracking results and supporting consistent Shangri-La service standards. Experience with hotel training systems, employee engagement and quality audits would be advantageous. Flexibility, professionalism and a genuine commitment to guest satisfaction are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, personalized guest service and high-quality resort experiences. Shangri-La’s Villingili Resort & Spa is located in the Maldives’ Addu Atoll and offers an island-based luxury environment with villas, restaurants, wellness facilities and extensive recreational activities. Employees typically work in a multicultural setting where service excellence, teamwork, professional development and attention to detail are strongly emphasized. Benefits for resort employees may include staff accommodation, meals, transportation, medical support and travel-related allowances, although the exact package depends on the contract and employee status.
The Maldives offers career opportunities mainly in luxury resorts, hotels, restaurants, marine activities, wellness, housekeeping, engineering, finance and guest services. Resort islands provide a structured lifestyle with accommodation and meals, while local islands offer a more community-based experience. Maldivian culture is shaped by Islam, island traditions and strong hospitality values; modest clothing and respect for local customs are important outside resort areas. Life on a resort island is peaceful and scenic but can feel isolated, with limited shopping and nightlife. Foreign employees generally need an employer-sponsored work visa or work permit, and should not begin employment without proper authorization. Employers commonly arrange accommodation, meals, airport transfers and sometimes flights. Before relocating, confirm salary, service charge, medical insurance, leave, internet access and contract terms. Malé is the main gateway for international travel and government services.
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