The Service Manager – F&B is responsible for managing daily food and beverage operations, maintaining service standards, supervising colleagues, handling guest feedback, controlling costs and supporting revenue targets. Candidates should have several years of experience in hotel or upscale restaurant operations, preferably in a supervisory or managerial position. Strong communication, leadership, problem-solving and guest-service skills are expected, along with knowledge of food safety, service procedures and basic financial controls. The role requires a professional appearance, flexibility to work shifts, weekends and public holidays, and the ability to train and motivate a multicultural team. Fluency in English is normally required; additional languages and experience with international hotel brands are advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and Africa under the Shangri-La, Kerry, JEN and Traders brands. Shangri-La properties are known for attentive service, comfortable accommodation, destination dining, wellness facilities and strong connections with local culture. In Malaysia, the group has operated prominent city hotels and resort properties, including locations in Kuala Lumpur, Penang, Sabah and Sarawak. The company generally offers structured training, international career opportunities and employee benefits, while expecting high standards in guest care, teamwork, integrity and operational discipline. F&B managers work closely with culinary, rooms, sales and finance departments to deliver consistent guest experiences and profitable operations.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and the islands of Sabah. Island destinations provide a relaxed lifestyle, warm weather, beaches, diving and outdoor activities, but transport and housing can be more limited than in major cities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism workplaces, alongside Malay and regional languages. Foreign employees normally need an employer-sponsored Employment Pass, with approval required before starting work. The employer usually manages the application and must meet immigration and salary conditions. Relocating staff should confirm accommodation, medical coverage, service charges, tax treatment and repatriation terms. Malaysia is generally affordable compared with many international hospitality markets, although resort-island living may cost more for imported goods and travel.
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