Training Manager

Job Description

The Training Manager is expected to plan, coordinate and evaluate employee learning and development programmes in line with Shangri-La standards. Requirements typically include a diploma or degree in human resources, hospitality management, education or a related field, together with several years of hotel training or operational experience. The successful candidate should be confident delivering workshops, coaching managers, assessing training needs, maintaining records and measuring programme effectiveness. Strong communication, presentation and organisational skills are essential, as is the ability to work with colleagues from diverse cultural backgrounds. Hospitality experience, knowledge of service standards and familiarity with training systems or learning platforms would be advantageous.

Company Info

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The company is recognised for personalised service, comfortable surroundings and its Asian-inspired spirit of hospitality. Its Malaysian properties include city hotels and resort destinations, supported by teams working across rooms, food and beverage, wellness, events and corporate functions. Shangri-La places strong emphasis on guest satisfaction, employee development, service consistency and cultural awareness. A Training Manager normally works closely with department heads and human resources to build capability, maintain brand standards and encourage career progression. Employment benefits may include staff meals, uniform, accommodation or transport at selected resorts, discounted stays and internal development opportunities, although conditions vary by property and contract.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, wellness, events and marine activities, particularly in Langkawi, Penang, Sabah, Sarawak and the east-coast islands. Island life is generally relaxed and community-oriented, with beaches, rainforest, water sports and a lower cost of living than Kuala Lumpur, though imported goods and transport can cost more. Malay, English and several Chinese and Indigenous languages are commonly used; workplaces are multicultural and respectful of religious customs, including halal practices. Employees usually need employer-sponsored permission to work, such as an Employment Pass or relevant expatriate work authorisation, and should not begin work before approval. The employer commonly handles sponsorship, but candidates should confirm passport validity, medical checks, accommodation, tax and dependants’ arrangements. Reliable internet and healthcare are available in main resort areas, while smaller islands may have limited services and require ferry or domestic-flight travel.