The Family Experience Supervisor creates engaging, safe and memorable activities for children and families within the hotel. Responsibilities typically include supervising family programmes and kids’ facilities, coordinating activities and events, ensuring excellent guest service, maintaining safety standards, handling parent enquiries and supporting the wider recreation or guest-experience team. Candidates are expected to have hospitality, childcare, recreation or customer-service experience, preferably in a luxury hotel or resort. Strong communication skills, patience, creativity and confidence working with children are important. English is generally required, while Cantonese or Mandarin would be advantageous in Hong Kong. The successful candidate should be energetic, organised, safety-conscious and comfortable working shifts, weekends and public holidays.
Shangri-La Group is an international luxury hospitality company founded in Hong Kong and recognised for its Asian-inspired service, refined hotels and resort experiences. The group operates properties across Asia, the Middle East, Europe, North America and other major destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La hotels typically provide accommodation, restaurants, bars, spa and wellness services, meetings and events, and family-oriented guest experiences. The company places strong emphasis on warm hospitality, personalised service, cultural understanding and professional development. A role with Shangri-La in Hong Kong offers experience within an established luxury-hotel environment, exposure to international guests and opportunities to work alongside colleagues from diverse backgrounds. Benefits may include staff meals, uniform, training, discounts and other arrangements depending on the property and employment contract.
Hong Kong is a compact international city with strong opportunities in hotels, tourism, finance, retail, technology, education and professional services. Hospitality roles are concentrated around Hong Kong Island, Kowloon, the airport and resort areas such as Lantau Island. The culture blends Cantonese traditions with global influences; politeness, punctuality and service awareness are valued. Life is fast-paced, highly connected and convenient, with excellent public transport, extensive dining and easy access to hiking, beaches and nearby islands. Rents can be high, particularly in central districts, so many employees live in Kowloon or the New Territories and commute. Overseas employees normally need an employer-sponsored work visa, commonly through the General Employment Policy, with approval depending on qualifications, salary and an eligible job offer. Candidates should confirm visa sponsorship, housing support, medical coverage and relocation benefits directly with Shangri-La before accepting an offer.
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