The Host or Hostess welcomes guests, manages restaurant seating, handles reservations, escorts guests to tables, and supports smooth front-of-house operations at Shang Palace and Cafe Kool. Candidates should have previous experience in a hotel, restaurant, or customer-service environment, strong communication and interpersonal skills, and a polished, friendly manner. Fluency in English and Cantonese is generally expected in Hong Kong, while Mandarin is advantageous. The successful candidate should be well organised, attentive to detail, professional under pressure, and willing to work shifts, weekends, and public holidays. Knowledge of restaurant reservation systems and an understanding of luxury hospitality standards would be beneficial.
Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for high service standards, elegant properties, and its Asian-inspired tradition of warm hospitality. Its portfolio includes Shangri-La, Kerry, JEN, and Traders brands. In Hong Kong, Shangri-La hotels serve business and leisure travellers with accommodation, restaurants, event facilities, wellness services, and premium guest experiences. Shangri-La places emphasis on personalised service, professionalism, teamwork, and employee development. The role is associated with the group’s food-and-beverage operations, where hosts and hostesses help create a welcoming first impression and coordinate an efficient dining experience for local and international guests.
Hong Kong is a compact, energetic city with a strong hospitality, finance, retail, technology, logistics, and tourism job market. Its culture blends Cantonese traditions with international influences, reflected in its food, festivals, architecture, and multilingual workplaces. Lifestyle is fast-paced but convenient, with excellent public transport, diverse dining, hiking trails, beaches, and vibrant nightlife. Living costs, especially rent, are high, although employer accommodation, meals, service charges, medical coverage, or transport benefits may be included in hospitality packages. Most overseas workers need an employment visa sponsored by a Hong Kong employer, and the job must normally meet local immigration requirements. Applicants should secure a written offer before relocating and prepare passports, qualifications, references, and police-clearance documents if requested. Hong Kong Island, Kowloon, and the New Territories offer different housing and commuting options.
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