The Host or Hostess welcomes guests, manages table seating, handles reservations, answers dining enquiries and helps maintain a smooth front-of-house experience at Big Bay Cafe. Candidates should have previous experience in restaurant or hotel operations, strong communication and customer-service skills, a pleasant professional manner and good organisational ability. Fluency in English is generally expected, while Cantonese and Mandarin are valuable in Hong Kong. The role requires flexibility to work shifts, weekends and public holidays, along with a well-groomed appearance, teamwork and the ability to remain calm during busy service periods.
Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong and known for its hotels, resorts and exceptional Asian-inspired service. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels typically offer accommodation, restaurants, bars, spas, meeting facilities and guest experiences built around warm, personalised hospitality. Employees are generally expected to demonstrate professionalism, cultural awareness, attention to detail and a genuine commitment to guest satisfaction. The group provides opportunities across food and beverage, rooms, culinary, guest services, administration and management, with training and internal career development available in many locations. Big Bay Cafe is associated with Shangri-La's Hong Kong hospitality operations and serves as a guest-facing dining environment requiring efficient, friendly and polished service.
Hong Kong is a major international business and tourism centre made up of Hong Kong Island, Kowloon and the New Territories, with many outlying islands nearby. Hospitality jobs are available in luxury hotels, restaurants, clubs, airlines, event venues and tourism businesses, although competition is strong. Cantonese is the local language; English is widely used in hotels and business, while Mandarin is increasingly valuable. Life is fast-paced, convenient and densely urban, with excellent public transport, diverse food, shopping, hiking and waterfront areas. Rent can be expensive, so employer accommodation or a housing allowance is highly beneficial. Foreign workers normally need a valid employment visa sponsored by a Hong Kong employer before starting work; eligibility depends on qualifications, experience and a confirmed job offer. New arrivals should arrange housing, insurance, banking and local registration promptly. Hong Kong offers a vibrant multicultural lifestyle but relatively long working hours in hospitality.
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