Director of Sales

Job Description

The Director of Sales leads the hotel’s sales strategy, revenue-generating activities and business development efforts. The role typically requires substantial experience in hotel sales, strong knowledge of the Malaysia hospitality market, proven leadership ability and an established network of corporate, leisure, group and event contacts. Candidates should be commercially minded, confident in negotiation and presentation, and comfortable managing targets, budgets and sales performance reports. The successful candidate is expected to develop new accounts, maintain key client relationships, support brand positioning, coordinate with revenue and marketing teams, and coach the sales team. Excellent English communication skills are normally required; additional languages, relevant hospitality qualifications and experience with luxury or international hotel brands are advantageous.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and recognised for its Asian-inspired service, warm guest care and high-quality resorts and hotels. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders properties across Asia, the Middle East, Europe and other international markets. Shangri-La hotels commonly serve luxury leisure travellers, corporate guests, meetings and events, with a strong emphasis on personalised experiences and local culture. In Malaysia, the group has operated well-known properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Sayang. Employees generally work in an international environment with structured brand standards, training opportunities and opportunities for career progression across the wider group.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, including hotel sales, food and beverage, resorts, diving, events and guest services. Penang combines heritage streets, food culture and a relaxed urban lifestyle, while Langkawi offers beaches, resorts and outdoor activities. Sabah is known for island trips, marine tourism and access to Mount Kinabalu; Sarawak provides rainforest, wildlife and diverse indigenous cultures. Malaysian society is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and tourism. Living costs are moderate compared with many international destinations, though central Kuala Lumpur and popular resort islands can be expensive. Foreign employees normally need employer sponsorship for an Employment Pass, with approval and immigration processing completed before starting work. Dependants may require separate passes, and qualifications and background checks may be requested.