Floor Supervisor

Job Description

The Floor Supervisor oversees guest-room and corridor cleanliness, ensuring Shangri-La standards are consistently maintained. Responsibilities typically include inspecting rooms, coordinating room attendants, assigning daily work, following up on maintenance issues, handling guest requests, controlling supplies, and supporting training. Candidates should have previous hotel housekeeping experience, supervisory ability, strong attention to detail, and good communication skills. Familiarity with luxury-hotel service standards, health and safety procedures, and housekeeping systems is advantageous. The role requires a hands-on, reliable, well-organised candidate who can work shifts, weekends, and public holidays while remaining calm and courteous under pressure. Cantonese, English, and relevant hotel experience are valuable for a Hong Kong position.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong and known for its Asian-inspired service, elegant hotels, resorts, and city properties worldwide. The group operates across Asia, the Middle East, Europe, North America, and other international markets under the Shangri-La, Kerry, JEN, and Traders brands. Its properties are recognised for attentive personal service, quality dining, wellness facilities, and distinctive local experiences. Shangri-La Hong Kong is an established luxury hotel serving business and leisure travellers, with extensive accommodation, restaurants, meeting facilities, and guest services. The company places strong emphasis on gracious hospitality, professional development, teamwork, and delivering memorable experiences. Employees generally work in a structured, service-focused environment with opportunities to develop within hotel operations and the wider international group.

Destination Guide

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. The culture blends Cantonese traditions with global influences, and people generally value efficiency, courtesy, and long working hours. Lifestyle options range from vibrant nightlife and excellent dining to hiking, beaches, islands, and cultural districts. Accommodation can be expensive, especially on Hong Kong Island and in central Kowloon, so many employees live in New Territories areas with convenient rail links. Foreign workers normally need an employer-sponsored employment visa, while eligibility depends on qualifications, experience, salary, and the role’s local labour-market needs. Employers usually provide guidance on applications, but candidates should prepare passports, qualifications, references, and medical or background documents where required. Public transport is highly efficient, and English is widely used in international hotels, although Cantonese is a valuable advantage.