Floor Supervisor

Job Description

The Floor Supervisor oversees daily restaurant operations, ensuring efficient service, high guest satisfaction and compliance with Shangri-La standards. Requirements typically include relevant experience in hotel or restaurant service, good knowledge of food and beverages, strong communication skills and the ability to lead a team. Candidates should be well presented, service-oriented, organised and comfortable working shifts, weekends and public holidays. The role involves briefing colleagues, coordinating table service, handling guest requests or complaints, monitoring cleanliness and supporting staff training. Previous supervisory experience and a hospitality qualification are advantageous. Fluency in English is generally expected, while additional languages can be useful in an international luxury hotel.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, wellness and events. Shangri-La Singapore is a major luxury hotel located on Orange Grove Road, near Orchard Road. It offers guestrooms and suites, restaurants, meeting facilities, gardens, recreation amenities and extensive banquet services. Employees typically work in a multicultural environment with opportunities to develop across hotel departments and properties. The company places strong emphasis on guest satisfaction, professionalism, teamwork and service excellence. Exact benefits and salary depend on the position, experience and employment terms.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare and logistics. Hospitality employees can expect a multicultural workplace, efficient public transport and a fast-paced but well-organised lifestyle. English is widely used, while Mandarin, Malay, Tamil and other languages are common. Rent can be expensive, especially near central areas, so many newcomers share accommodation or live outside the city centre. Singapore has excellent safety, healthcare, food and public services, but daily expenses may be higher than in neighbouring countries. Foreign employees generally need a valid work pass arranged through an employer, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Applicants should confirm eligibility, contract terms, accommodation, insurance and relocation costs before accepting an offer. The climate is hot and humid year-round, with frequent rain.