Service Centre Officer

Job Description

The Service Centre Officer handles guest calls and requests, provides accurate information, coordinates with hotel departments, records messages, and helps ensure prompt, courteous service. Candidates should have good spoken English and Cantonese; Mandarin is often advantageous. Previous experience in a hotel, call centre, guest services, or customer-facing role is preferred. The successful candidate should be confident using telephone and hotel systems, organized, calm under pressure, attentive to detail, and willing to work shifts, weekends, and public holidays. A friendly manner, clear communication, and a strong service mindset are essential.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for warm Asian hospitality, polished service, and high-quality accommodation. The company operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. Its properties typically provide rooms and suites, restaurants, bars, meeting facilities, wellness services, and leisure amenities. Shangri-La places strong emphasis on guest satisfaction, cultural understanding, staff development, and professional service standards. Working for the group can offer exposure to international hotel operations, structured training, and opportunities to progress across departments or locations. The Hong Kong operation reflects the brand's roots and serves business and leisure travelers in one of Asia's busiest hospitality markets.

Destination Guide

Hong Kong is a compact, energetic destination combining a global business center with traditional neighborhoods, beaches, hiking trails, and outlying islands. Hotel, tourism, retail, finance, technology, and food-service roles are common, although competition is strong and living costs are high. Cantonese is important for many customer-facing positions; English is widely used in business and hotels, while Mandarin can be helpful. Residents enjoy excellent public transport, diverse dining, efficient services, and a lively cultural calendar, but apartments are often small and expensive. Foreign employees normally require an employer-sponsored employment visa, generally through the General Employment Policy, and must secure an approved job before relocating. Employers usually provide guidance on documentation, while dependants may need separate arrangements. New arrivals should budget for rent deposits, transport, healthcare, and daily expenses, and confirm visa, contract, and accommodation details before accepting an offer.