The Sales Manager is expected to drive room, events, corporate and leisure business for Shangri-La in Malaysia. Typical requirements include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, strong knowledge of local and international markets, and a proven record of meeting revenue targets. The successful candidate should be confident in client presentations, contract negotiation, account management and sales reporting. Excellent communication, relationship-building and organizational skills are essential. Experience with luxury hotels, corporate accounts, travel agencies and online distribution channels is an advantage. The role may involve travel, networking events, client visits and close coordination with revenue, reservations, events and operations teams.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for attentive service, comfortable accommodation, distinctive dining and a strong focus on guest experience. In Malaysia, Shangri-La operates established luxury hotels and resorts, including properties in Kuala Lumpur, Penang, Kota Kinabalu and other destinations. Employees generally work in a multicultural environment with opportunities to serve corporate, leisure, meetings and events customers. The group places importance on service standards, professional development, teamwork and long-term guest relationships. Sales managers typically collaborate with hotel leadership and commercial departments to grow revenue, strengthen key accounts and position the property effectively within a competitive hospitality market.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Hotel sales professionals can find roles in luxury resorts, city hotels, event venues, travel companies and tourism businesses. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business, while learning basic Malay is helpful. Lifestyle ranges from busy urban living to relaxed island and coastal communities, with generally affordable food and transport. Foreign employees normally need an approved employment pass sponsored by the hiring company before starting work; requirements depend on nationality, salary and qualifications. Employers usually guide the application process. Relocation costs, housing, tax, insurance and dependent arrangements should be confirmed before accepting an offer. Langkawi and Penang suit resort lifestyles, while Kuala Lumpur offers the broadest career network and amenities.
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