The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and long-stay guests. Responsibilities typically include supervising the lounge team, managing check-in and check-out services, coordinating food and beverage presentation, handling guest requests and complaints, monitoring service standards, and working closely with Front Office, Housekeeping and Food & Beverage departments. Candidates are generally expected to have a hospitality or hotel-management background, several years of experience in guest relations, front office or executive lounge operations, and strong leadership skills. Excellent English, communication, organization and problem-solving abilities are required. Experience with luxury hotels and hotel property-management systems is advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. Its properties are known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities and personalized guest service. Shangri-La places strong emphasis on colleague development, cultural awareness and creating memorable experiences for guests. In Indonesia, the group has operated prominent city and resort properties, serving business travelers, families, luxury tourists and events. Employees may receive benefits such as meals, uniforms, training, service-charge participation and hotel discounts, depending on the property and employment contract. Exact benefits, reporting lines and salary conditions vary by location and local labor regulations.
Indonesia offers opportunities in luxury hotels, resorts, restaurants, tourism, events, wellness and travel services, especially in Bali, Jakarta, Lombok, Batam and major resort islands. Bali is popular with international workers because of its beaches, creative communities and established expatriate networks, while Jakarta provides stronger corporate and hotel-management opportunities. Local culture values hospitality, respect, family and religious diversity; modest, considerate behavior is important. Living costs vary considerably, with Bali tourist areas often more expensive than smaller cities. Foreign employees generally need employer sponsorship and an appropriate work permit and limited-stay visa; working on a tourist visa is not permitted. Employers normally assist with immigration, contracts and relocation, but candidates should verify all arrangements with Indonesian authorities. Housing, healthcare, transport and taxation should be discussed before accepting an offer.
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