The Training Supervisor supports the planning, coordination and delivery of employee learning programs at Shangri-La in the Philippines. Typical requirements include a degree or diploma in hospitality, business, human resources or a related field, together with experience in hotel operations, staff training or learning and development. Strong communication, presentation and organizational skills are important, as is confidence working with employees at different levels. The successful candidate is expected to assess training needs, maintain records, coordinate orientations, support service-quality initiatives and help ensure compliance with company standards. A professional appearance, positive attitude, discretion, computer literacy and flexibility to work in a busy hotel environment are also expected.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international destinations. Its properties are known for personalized service, comfortable accommodation, dining, wellness facilities and strong attention to guest experience. In the Philippines, Shangri-La operates established city hotels and resort properties, employing teams across rooms, food and beverage, events, engineering and corporate support. The company places emphasis on service culture, professional development and internal training, making learning and development roles important to maintaining consistent standards. Benefits and working conditions vary by property, position and employment contract, but hotel roles commonly include staff meals, uniforms, service charge eligibility and opportunities for career progression.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other tourism centers, especially in hotels, resorts, restaurants and events. Filipino culture is generally warm, family-oriented and welcoming, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a slower, beach-focused routine on resort islands. Rent and daily expenses are usually lower outside major business districts, although popular tourist destinations can be costly during peak season. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) work visa; requirements should be confirmed with Philippine immigration authorities. Relocating employees should arrange verified accommodation, health insurance, local banking access and reliable transport. Weather is tropical, with a dry season and a wetter typhoon season that can affect travel and operations.
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