The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, managing staffing and schedules, controlling costs, and ensuring guest satisfaction. Candidates should have relevant hospitality experience, preferably in a supervisory or management role within a hotel, restaurant, or resort. Strong knowledge of food and beverage service, hygiene standards, guest relations, staff coaching, and operational procedures is expected. Good communication, leadership, problem-solving, and organizational skills are essential. The successful candidate should be service-focused, commercially aware, professionally presented, and flexible enough to work shifts, weekends, and public holidays in a busy hotel environment.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its high standards of Asian hospitality, premium accommodation, restaurants, conference facilities, wellness services, and resort experiences. Shangri-La properties typically place strong emphasis on personalized guest service, employee development, operational excellence, and cultural awareness. In Malaysia, the company operates prominent city hotels and resort destinations, serving business travelers, leisure guests, groups, and international visitors. Employees can gain experience in a multicultural environment with structured hospitality procedures and opportunities to progress across food and beverage, rooms, culinary, events, and wider hotel operations.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, events, retail, and customer service, particularly in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Penang combines heritage streets, excellent food, beaches, and a lively expatriate community, while Langkawi provides a quieter resort lifestyle with beaches, nature, and water activities. Malaysian culture is multicultural, blending Malay, Chinese, Indian, and Indigenous traditions, with English widely used in hospitality. Living costs are generally moderate, although island resorts may have fewer amenities and seasonal work patterns. Foreign employees normally require an employment pass sponsored by the employer; approval depends on qualifications, salary, and immigration requirements. Candidates should confirm accommodation, meals, transport, medical coverage, contract terms, and relocation support before accepting a resort position.
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