The Training Manager is responsible for planning, delivering and evaluating learning programmes for hotel colleagues, including induction, service standards, compliance and leadership development. Candidates should have a degree or diploma in hospitality, human resources, education or a related field, together with several years of hotel training or learning and development experience. Strong communication, facilitation, coaching and organisational skills are expected, as well as confidence working with employees at all levels. Familiarity with hospitality standards, training-needs analysis, performance assessment and Malaysian employment practices is advantageous. The successful candidate should be engaging, professional, adaptable and committed to building a service-focused workplace culture.
Shangri-La is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving both luxury and business travellers. Shangri-La is recognised for its Asian-inspired hospitality, high service standards and emphasis on genuine care, often expressed through its “Shangri-La Cares” philosophy. In Malaysia, the group operates established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees typically work in multicultural teams and receive exposure to international hotel procedures, guest-service expectations and structured career development. A Training Manager supports this culture by strengthening colleague capability, engagement and consistent delivery of the brand experience.
Malaysia offers opportunities in luxury resorts, city hotels, restaurants, wellness, events and tourism operations, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Peninsular and East Malaysian destinations provide different lifestyles: Kuala Lumpur is busy and international, Penang combines heritage and food culture, while Langkawi and Sabah offer a slower island or coastal setting. Malaysian workplace culture is generally multicultural, respectful and team-oriented, with Malay, Chinese, Indian and international communities living together. Living costs vary, with resort islands sometimes more expensive for housing and imported goods. Foreign nationals normally need an employer-sponsored Employment Pass, and the employer usually manages the application through Malaysian immigration authorities. Before relocating, confirm accommodation, medical coverage, transport, contract terms and dependent-pass options. English is widely used in hotels, while learning basic Malay helps with everyday life and workplace relationships.
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