Family Experience Supervisor

Job Description

The Family Experience Supervisor is responsible for creating engaging, safe and memorable experiences for children and families at Shangri-La Hong Kong. Requirements typically include hospitality or childcare experience, strong communication skills, customer-service ability and confidence in organizing activities, games and family programs. Fluency in English and Cantonese is advantageous, while Mandarin may also be helpful. The successful candidate should be warm, energetic, patient and attentive to detail, with the ability to supervise children responsibly, handle guest requests and coordinate effectively with other hotel departments. First-aid or child-safety training, flexible availability for weekends and holidays, and a professional presentation are also likely to be expected.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for refined service, attractive properties and a strong emphasis on genuine Asian hospitality. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Hong Kong is a well-established luxury hotel serving business travelers, leisure guests, families and major events. Employees typically work in a multicultural environment where guest care, discretion, teamwork and attention to detail are highly valued. The company offers opportunities across hotel operations, food and beverage, guest services, events, wellness and management. Its culture generally combines international service standards with local knowledge, aiming to create personalized experiences for guests while supporting professional development for colleagues.

Destination Guide

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology and international business. Although commonly called an island destination, it includes Hong Kong Island, Kowloon and the New Territories, with beaches, hiking trails, villages and lively urban districts. The culture blends Chinese traditions with strong international influences; Cantonese is widely spoken, while English is common in professional and hospitality settings. Life is fast-paced, convenient and safe, with excellent public transport, but accommodation can be expensive and space is limited. Employers usually sponsor the work visa for eligible overseas hires. A confirmed employment offer, valid passport, qualifications and supporting documents are normally required, and approval must be obtained before starting work. New arrivals should budget for deposits, transport and initial living costs. Respect for local customs, punctuality and adaptability are important for settling into Hong Kong.