The Host/Hostess welcomes guests, manages reservations and seating, answers enquiries, coordinates table turnover, and helps create a smooth dining experience at Shang Palace and Café Kool. Candidates should have previous experience in restaurant hosting, front-of-house service, or hospitality, with a friendly and polished manner. Good spoken English and Cantonese are valuable, while Mandarin is an advantage. The role requires strong communication, organisation, a professional appearance, and confidence handling busy service periods. The successful candidate is expected to provide attentive guest service, work closely with restaurant colleagues, manage special requests discreetly, and remain flexible for rotating shifts, weekends, and public holidays.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other markets. The group is known for refined service, comfortable surroundings, and its warm Asian-inspired approach to hospitality. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, wellness services, and leisure experiences. In Hong Kong, the company operates prestigious properties including Island Shangri-La and Kowloon Shangri-La. Shang Palace is recognised for Cantonese cuisine, while Café Kool provides a broad international dining experience. Employees generally work in a structured, guest-focused environment with opportunities for training, internal development, and progression across hotel departments and international locations.
Hong Kong is a compact, energetic destination made up of Hong Kong Island, Kowloon, the New Territories, and outlying islands. Hospitality offers many opportunities in luxury hotels, restaurants, catering, events, tourism, and cruise-related services, with English and Cantonese particularly useful and Mandarin often advantageous. The culture blends Chinese traditions with international influences, and food, festivals, shopping, hiking, and efficient public transport are central to daily life. Housing can be expensive, especially near major business districts, so many workers choose shared accommodation or areas connected by the MTR. Foreign employees generally need an employment visa sponsored by their employer before starting work; eligibility depends on qualifications, experience, salary, and the position. New arrivals should arrange accommodation, medical coverage, banking, and an Octopus travel card. Hong Kong has a fast-paced lifestyle, excellent connectivity, and strong career exposure, but relatively high living costs.
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