Waiter / Waitress - Hung Tong (侍應生)

Job Description

The Waiter/Waitress at Hung Tong is responsible for welcoming guests, taking food and beverage orders, serving dishes and drinks, explaining menu items, maintaining table presentation, and processing bills accurately. Candidates should have relevant restaurant or hotel experience, good knowledge of service standards, a pleasant personality, and strong communication skills in Cantonese. English and Mandarin are advantageous. The role requires attention to detail, teamwork, physical stamina, and the ability to work shifts, weekends, and public holidays. The successful candidate is expected to provide warm, efficient service consistent with Shangri-La standards, respond promptly to guest requests, and maintain high levels of cleanliness, professionalism, and hospitality.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for attentive service, elegant surroundings, and strong emphasis on personalized guest experiences. The group operates several well-known Hong Kong hotels, including Kowloon Shangri-La and Island Shangri-La, and offers dining outlets ranging from international restaurants to refined Chinese cuisine. Employees typically work in a structured, multicultural environment with opportunities for professional training, internal mobility, staff meals, medical coverage, and other hotel benefits, depending on the property and employment terms. Shangri-La places importance on courtesy, teamwork, service consistency, and genuine care for guests.

Destination Guide

Hong Kong is a dynamic international city with strong opportunities in hotels, restaurants, tourism, finance, retail, technology, and professional services. Hospitality workers can find roles in luxury hotels, independent restaurants, catering companies, cruise services, and event venues, although competition is strong and Cantonese is often valuable. The culture combines Chinese traditions with international influences, offering excellent food, efficient public transport, vibrant neighborhoods, festivals, hiking trails, beaches, and a busy nightlife. Living costs, especially rent, are high, so shared accommodation or employer-provided housing can be helpful. Foreign employees generally require an approved work visa before starting employment; employers commonly support applications under the General Employment Policy, subject to qualifications and a confirmed job offer. Applicants should arrange accommodation, insurance, banking, and documentation in advance. Hong Kong has a fast-paced lifestyle but extensive public services and convenient transport.