The Director of Sales leads the hotel's sales strategy, revenue growth and commercial performance across corporate, leisure, group, meetings and events segments. Requirements typically include a degree or diploma in hospitality, business or marketing, substantial hotel sales experience, proven leadership ability and strong knowledge of the Malaysian and international travel markets. The successful candidate is expected to develop business plans, manage key accounts, build relationships with tourism partners, coach the sales team, monitor market trends and achieve occupancy and revenue targets. Excellent communication, negotiation, presentation and networking skills are essential, along with commercial awareness, professionalism and the ability to represent Shangri-La at industry events.
Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. The group is known for warm Asian hospitality, high service standards and premium accommodation, dining, wellness and event facilities. Its Malaysian properties serve business travellers, leisure guests, families and major corporate and social events. Shangri-La places strong emphasis on guest satisfaction, colleague development, responsible business practices and long-term relationships with local communities and travel partners. Depending on the property, employees may work in a city hotel or resort environment, with opportunities to collaborate across an international network. The company generally offers structured training, career development and employee benefits consistent with an established international hotel operator.
Malaysia offers hotel and tourism opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, including sales, rooms, food and beverage, wellness and resort management roles. Langkawi is a popular island destination with beaches, nature and a relaxed lifestyle, while Penang combines heritage, food culture and city amenities. Sabah and Sarawak provide rainforest, diving and adventure experiences. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hospitality. Living costs vary: Kuala Lumpur is more urban and expensive, while resort islands can have higher prices for imported goods. Foreign employees usually need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures. Candidates should confirm visa eligibility, accommodation, transport, healthcare and tax arrangements before relocating.
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