The Order Taker – In Room Dining is responsible for receiving guest food and beverage orders by telephone, accurately recording preferences and special requests, explaining menu items, confirming delivery times, and coordinating with the kitchen and service team. Candidates should have previous hotel, restaurant, or customer-service experience, strong communication skills, a pleasant telephone manner, and good English. Cantonese and Mandarin are valuable in Hong Kong. The role requires attention to detail, basic computer skills, good product knowledge, and the ability to remain calm and professional during busy periods. Candidates are expected to provide attentive, efficient service, protect guest confidentiality, follow hotel procedures, and maintain Shangri-La’s service standards.
Shangri-La Hotels and Resorts is a luxury hospitality group originating from Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for personalised service, elegant accommodation, dining, wellness facilities, and strong attention to guest experience. Shangri-La Hong Kong includes established luxury properties serving business and leisure travellers, with extensive restaurants, banqueting, and in-room dining operations. Employees typically work in a multicultural environment and may receive staff meals, uniform support, medical coverage, training, and hotel-industry benefits, depending on the position and employment terms. The group places importance on courtesy, teamwork, professionalism, cultural awareness, and creating a welcoming experience that reflects its Shangri-La service philosophy.
Hong Kong is a compact international city with major opportunities in hotels, restaurants, finance, retail, technology, logistics, education, and professional services. Its culture blends Chinese traditions with global influences; Cantonese is widely spoken, while English is common in business and hospitality. Life is energetic and convenient, with excellent public transport, varied food, shopping, hiking trails, beaches, and a vibrant social scene. Accommodation can be expensive, especially in central districts, so many employees live in Kowloon or the New Territories and commute by MTR. Foreign workers generally need an approved employment visa before starting work, normally sponsored by the employer, and must meet qualifications and salary requirements. Employers may assist with documentation, but candidates should confirm visa, housing, insurance, and contract details directly. Hong Kong is not usually described as an island destination, although Hong Kong Island is one part of the wider territory.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...