The Service Centre Officer handles guest requests, telephone enquiries, room service coordination and communication with hotel departments. Candidates should have good spoken English and Chinese, strong interpersonal and telephone skills, a polite and service-oriented attitude, and the ability to remain calm while managing multiple requests. Previous experience in hotel guest services, a service centre, call centre or front office environment is normally preferred. Familiarity with hotel systems and basic computer skills is advantageous. The successful candidate is expected to provide prompt, accurate and courteous assistance, maintain professional service standards, follow up on guest requests and support a smooth and memorable guest experience. Shift work, including weekends and public holidays, is likely required.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Founded in 1971, the group is recognised for warm Asian hospitality, attentive service and high-quality accommodation. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving leisure travellers, business guests and long-stay residents. Shangri-La hotels typically offer accommodation, restaurants, meeting facilities, wellness services and guest experiences tailored to local destinations. The company places strong emphasis on service excellence, colleague development, cultural awareness and responsible business practices. In Hong Kong, its properties are well established in the luxury hotel market and provide opportunities in guest services, food and beverage, housekeeping, engineering, administration and management.
Hong Kong is a compact, highly connected city with strong opportunities in hospitality, tourism, retail, finance, technology and professional services. Hotel jobs are concentrated in Central, Tsim Sha Tsui, Admiralty, Causeway Bay, the airport and resort areas such as Lantau Island. The culture combines Chinese traditions with international influences, and Cantonese is widely spoken; English is common in business and hotels. Life is fast-paced, urban and convenient, with excellent public transport, diverse food, hiking trails and nearby beaches. Salaries can be attractive, although rent and daily expenses are high. Foreign nationals generally need an employer-sponsored work visa and must meet immigration requirements before starting work. Relocation planning should include accommodation, health insurance, banking and transport. Employers may provide staff meals, uniforms or accommodation assistance, but benefits vary by property and contract.
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