The Assistant Outlet Manager supports the daily operation of a restaurant or food and beverage outlet, ensuring excellent guest service, smooth teamwork and compliance with hotel standards. Requirements typically include a diploma or degree in hospitality, relevant restaurant or hotel experience, good knowledge of food and beverage service, and strong communication skills. The successful candidate is expected to supervise staff, assist with scheduling and training, handle guest feedback, monitor service quality, support sales targets and control operational costs. Flexibility to work shifts, weekends and public holidays is essential. Fluency in English is generally required, while additional languages and knowledge of local Malaysian service practices are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and premium accommodation, dining, spa and event experiences. Its Malaysian properties include well-established city hotels and beach resorts, serving business travellers, leisure guests and large events. Shangri-La places strong emphasis on guest satisfaction, professional development, teamwork and operational excellence. Employees commonly work in multicultural environments and may receive benefits such as staff meals, uniform, service incentives, accommodation support or hotel discounts, depending on the property and employment terms. Exact benefits and salary for an Assistant Outlet Manager vary by location, experience and outlet type.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Jobs are available in hotels, restaurants, resorts, events and tourism, with stronger seasonal demand on islands such as Langkawi and parts of Sabah. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with excellent food and generally welcoming communities. Lifestyle costs are moderate, though popular resort islands can be more expensive and may have limited transport or healthcare services. Foreign employees normally need an employer-sponsored Employment Pass, and the company must complete the relevant immigration process before work begins. Candidates should confirm salary, accommodation, meals, transport, insurance, contract length and relocation assistance. English is widely used in hotels, while Malay is useful for everyday life. Malaysia has tropical weather, so expect heat, humidity and monsoon periods.
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