Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles guest calls, service requests, room information and internal communications in a prompt and courteous manner. The role typically requires secondary education or hospitality experience, clear spoken English, strong telephone etiquette and basic computer skills. Additional languages and experience with hotel switchboard or property-management systems are advantageous. The successful candidate should be calm under pressure, attentive to detail, professionally presented and comfortable working rotating shifts, weekends and public holidays. A genuine service attitude, discretion with guest information and the ability to coordinate effectively with housekeeping, engineering, front office and other departments are essential.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La is known for attentive service, comfortable accommodation, destination dining and a strong emphasis on creating a welcoming guest experience. Shangri-La Singapore is a landmark urban resort set in extensive tropical gardens near Orchard Road. The property includes several accommodation wings, restaurants, event facilities, recreational amenities and extensive guest-service operations. Employees generally work in a multicultural environment and are expected to demonstrate the company’s values of hospitality, courtesy, teamwork and care. Benefits and staff privileges vary according to the position and employment contract.

Destination Guide

Singapore is a compact, highly developed island city with opportunities in hotels, restaurants, tourism, aviation, retail, finance, technology and healthcare. Hospitality employees work in a multicultural setting where English is widely used, while Mandarin, Malay and other languages can be valuable. The lifestyle is safe, efficient and convenient, with excellent public transport, varied food and easy access to parks, shopping and coastal areas. Housing can be expensive, especially near the city centre, so many workers share apartments or live farther from work. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to current salary and eligibility rules. Before relocating, confirm the pass category, medical requirements, accommodation, insurance and contract terms. Singapore’s hot, humid climate and occasional heavy rain should also be considered.