The Director of Business Development, RSR & GSH is expected to lead commercial growth, develop strategic partnerships, strengthen market presence and deliver revenue across the assigned Shangri-La properties or business segments. Responsibilities typically include sales strategy, key-account management, market analysis, promotional planning, contract negotiation and coordination with hotel operations, revenue management and marketing teams. Candidates should have substantial hospitality or tourism sales experience, a strong network in relevant markets, excellent commercial judgement and proven leadership ability. The role requires strong communication, presentation and negotiation skills, a results-focused approach and the flexibility to travel. Familiarity with Malaysia’s hospitality market and experience managing corporate, leisure, group or wholesale accounts would be advantageous.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for personalised service, elegant properties and its Asian-inspired tradition of hospitality. In Malaysia, Shangri-La operates well-known city hotels and resort properties, serving business travellers, leisure guests, meetings and events, and luxury holiday markets. The company employs colleagues across hotel operations, food and beverage, wellness, sales, finance and corporate functions. A senior business development position with Shangri-La would generally involve working in a polished, multinational environment where commercial performance, relationship management, service quality and collaboration with regional and property leadership are important.
Malaysia offers varied opportunities in luxury hotels, resorts, tourism, events, food and beverage, retail and corporate services. Popular island destinations include Langkawi, Penang, Tioman, Redang and the Perhentian Islands, while Kuala Lumpur and Johor Bahru provide broader year-round employment. Life combines modern cities with beaches, rainforests, excellent food and a multicultural society influenced by Malay, Chinese, Indian and indigenous traditions. The climate is warm and humid, with monsoon conditions varying by coast. Foreign professionals normally need employer sponsorship for an Employment Pass, and the company usually manages the application and approval process. Dependants may require separate passes. Relocating staff should budget for housing, transport, health insurance and international schooling where relevant. English is widely used in business, although Malay is the national language. Always confirm current immigration rules and employment conditions before accepting an offer.
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