The Assistant Director of Sales supports commercial performance for Shangri-La Rasa Sayang Resort and Golden Sands Resort, developing business from corporate, leisure, group, MICE and travel-trade segments. Requirements typically include a diploma or degree in hospitality, tourism, business or a related field, along with several years of hotel sales experience, preferably in an upscale or luxury property. The candidate is expected to build client and agency relationships, achieve revenue targets, prepare sales plans and forecasts, manage key accounts, support promotional campaigns and coordinate closely with revenue, reservations, events and operations teams. Strong communication, negotiation, market knowledge, presentation skills and familiarity with Malaysian and international travel markets are important.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and full-service properties serving leisure, business and group travellers. In Malaysia, Shangri-La operates several established hotels and resorts, including Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort in Penang. These properties cater to luxury leisure guests, families, weddings, meetings and incentive groups. Shangri-La places strong emphasis on guest satisfaction, employee development, sustainability and service excellence. Sales leaders are generally expected to protect the brand reputation while expanding market share, strengthening business partnerships and delivering profitable room, event, dining and resort revenue.
Penang Island is one of Malaysia's best-known destinations for hospitality careers, with opportunities in luxury resorts, hotels, restaurants, events, tourism, wellness and travel services. George Town offers a multicultural lifestyle shaped by Malay, Chinese, Indian and colonial influences, reflected in its food, festivals, architecture and arts scene. Life is relatively relaxed, with beaches, heritage areas, shopping and excellent street food, although traffic and humidity can be challenging. Employment for foreign nationals normally requires an employer-sponsored Employment Pass, and approval depends on the role, salary, qualifications and current Malaysian immigration rules. Employers commonly assist with documentation and relocation, but candidates should confirm visa, tax, accommodation and medical requirements before accepting an offer. Costs are generally lower than Kuala Lumpur or Singapore, though central and beachfront housing can be expensive.
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