The Sales Manager is responsible for increasing hotel revenue by developing corporate, leisure, group and event business, maintaining key accounts, and building relationships with travel agents and local partners. Candidates should have a diploma or degree in hospitality, business, marketing or a related field, together with several years of hotel sales experience, preferably in an upscale or international property. Strong communication, negotiation, presentation and networking skills are essential. The role requires knowledge of the Malaysian market, good commercial awareness, confidence using sales and reporting systems, and the ability to meet targets. The successful candidate is expected to be proactive, well presented, guest focused, adaptable and willing to travel for client visits and industry events.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalised service, comfortable surroundings and its Asian-inspired approach to hospitality. In Malaysia, Shangri-La operates prominent city hotels and resort properties, serving business travellers, holidaymakers, weddings, meetings and international events. Employees typically work in a multicultural environment with strong emphasis on guest satisfaction, service standards, teamwork and professional development. A Sales Manager may work closely with rooms, food and beverage, events, reservations and revenue teams to maximise occupancy and overall commercial performance. Benefits can vary by property and may include service charge, staff meals, uniform, medical coverage, hotel discounts and career opportunities within the wider Shangri-La group.
Malaysia offers opportunities in hotel sales, tourism, food and beverage, events, retail and customer service, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Penang combines heritage streets, beaches and a lively food culture, while Langkawi offers a quieter resort lifestyle, outdoor activities and island living. Malaysian culture is diverse, shaped by Malay, Chinese, Indian and indigenous communities, with festivals, religious traditions and excellent cuisine. Living costs are generally moderate, although resort islands can be more expensive and seasonal employment may be common. English is widely used in hotels and business, while Malay is the national language. Foreign employees normally need an employer-sponsored Employment Pass, and the company must support the application before work begins. Candidates should confirm accommodation, transport, medical coverage, service charges, tax obligations and relocation assistance before accepting an offer.
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