The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service, efficient check-in support, guest recognition, food and beverage presentation, and a consistently high luxury standard. Candidates should have several years of experience in hotel front office, executive lounge, guest relations, or a similar upscale hospitality role. Strong communication, leadership, problem-solving, and service-recovery skills are essential, together with good English and preferably local-language ability. The role requires flexibility to work shifts, weekends, and public holidays, while coaching colleagues, managing guest preferences, monitoring standards, and coordinating with other departments. The successful candidate is expected to be polished, proactive, commercially aware, and genuinely focused on creating memorable guest experiences.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and Africa. Its properties are known for warm Asian hospitality, refined service, premium facilities, and strong attention to personalized guest experiences. Shangri-La operates several brands, including Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La, and Traders Hotels. In Indonesia, the group has operated prominent properties serving business and leisure travelers, including hotels in Jakarta and other major destinations. Employees typically work in an international environment with structured service standards, training opportunities, and opportunities for career development. A Horizon Club manager supports the brand’s emphasis on attentive, discreet, and highly personalized service for premium and executive-level guests.
Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and the island resorts of the Riau and Nusa Tenggara regions. Bali has the largest concentration of international hotels, though Jakarta and Surabaya also provide strong career prospects. Local culture values respect, community, religious diversity, and courteous communication; workplace etiquette is generally formal and relationship-focused. Island living can offer warm weather, beaches, outdoor activities, and a relaxed lifestyle, but traffic, seasonal tourism, humidity, and varying healthcare or transport access should be considered. English is widely used in international hotels, while Indonesian is valuable for daily life and team communication. Foreign employees normally need employer sponsorship and an appropriate work permit and stay permit, commonly arranged through the company before employment begins. Regulations can change, so candidates should confirm requirements with Shangri-La and Indonesian immigration authorities. Housing, flights, insurance, and relocation support depend on the employment package.
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