The Training Supervisor supports the planning, coordination and delivery of employee training at Shangri-La. Requirements typically include a bachelor’s degree in hospitality, business, human resources or a related field, along with hotel or resort experience and strong communication, presentation and organizational skills. The successful candidate is expected to assess training needs, maintain learning records, coordinate induction and service training, assist department trainers and evaluate program effectiveness. Experience with Learning Management Systems, instructional materials and quality standards is advantageous. The role requires a professional, approachable and service-oriented personality, confidentiality, attention to detail and the ability to work with employees at different levels in a busy hotel environment.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for premium accommodation, restaurants, wellness facilities and personalized service inspired by Asian hospitality. In the Philippines, Shangri-La operates prominent hotels and resorts, including properties in Manila and Boracay. The company places strong emphasis on guest satisfaction, employee development, service excellence and responsible business practices. Training roles support the consistent delivery of Shangri-La standards by helping colleagues build operational, leadership and customer-service skills. Employees may receive structured training, career development opportunities, staff meals, uniforms and hotel-related benefits, although the exact package depends on the property and employment contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other resort destinations. Hotels and resorts regularly recruit staff in guest services, food and beverage, housekeeping, culinary operations, sales and training. Filipino culture is generally warm, community-oriented and respectful, with English widely used in business and tourism. Island living can provide access to beaches, diving, outdoor activities and a relaxed lifestyle, while Manila offers more extensive transport, shopping and professional services. Costs vary considerably: resort islands may be expensive, especially for accommodation, whereas local areas are more affordable. Foreign employees normally need an employer-sponsored work permit and appropriate visa, commonly processed with support from the hiring company; working on a tourist visa is not permitted. Relocating staff should confirm housing, transport, medical coverage, contract terms and flights before arrival. Weather is tropical, with a dry season and a wetter typhoon-prone period.
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