The Service Manager – L&D / Service Excellence Manager is responsible for developing and delivering training that improves guest service, employee performance and operational standards. Requirements typically include a diploma or degree in hospitality, hotel management, training or a related field, along with several years of luxury-hospitality experience. The candidate should have strong presentation, coaching and communication skills, sound knowledge of service standards, and the ability to evaluate training effectiveness. Experience with learning platforms, quality audits and service-excellence programs is advantageous. The role requires a confident, organized and approachable professional who can work closely with department heads, motivate multicultural teams and maintain consistently high standards in a demanding island-resort environment.
Shangri-La Hotels and Resorts is a globally recognized luxury-hospitality group headquartered in Hong Kong. The company operates hotels, resorts and residences across Asia, the Middle East, Europe and other international markets, with a strong reputation for warm Asian hospitality and personalized guest service. Shangri-La Villingili Resort & Spa in the Maldives is a remote luxury resort known for its private villas, beaches, marine activities, wellness facilities and extensive natural surroundings. Employees generally work in a multicultural environment serving international guests and are expected to demonstrate professionalism, care and attention to detail. The group offers opportunities across operations, culinary services, guest relations, wellness, engineering, finance and leadership, with staff training and internal career development forming important parts of its employment culture.
Working in the Maldives can provide valuable opportunities in luxury hotels, resorts, restaurants, diving, watersports, wellness, marine conservation and guest services. Resort life is usually based on a private island, so employees commonly live in shared staff accommodation and receive meals, uniforms, medical support and transport or return-flight benefits. Maldivian culture is welcoming and strongly influenced by Islam, South Asian traditions and island community life; modest dress and respect for local customs are important, especially when visiting inhabited islands. Outside working hours, employees can enjoy beaches, snorkeling, diving, fishing and water activities, although remote resorts may feel quiet and isolated. Foreign employees require an employer-sponsored employment approval and work visa, with medical checks and document verification normally arranged by the company. Confirm contract terms, insurance, flight policy, accommodation and visa responsibilities before relocating.
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