The Service Manager – F&B is expected to lead daily food and beverage operations, maintain high service standards, manage guest satisfaction, coordinate with kitchen and hotel departments, and support staff scheduling, training, and performance. Candidates should have relevant hospitality or hotel experience, strong knowledge of restaurant and banquet service, excellent communication skills, and the ability to supervise multicultural teams. Experience in a luxury or international hotel is advantageous. The role requires a professional appearance, commercial awareness, problem-solving ability, flexibility to work shifts, weekends and public holidays, and a genuine commitment to Shangri-La’s guest-service standards.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, Africa and North America. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The group is recognised for warm Asian hospitality, personalised service and high standards in accommodation, dining, wellness and events. In Malaysia, Shangri-La operates several prominent properties, including city hotels and resort destinations, offering career opportunities in food and beverage, rooms, culinary operations, sales, engineering and corporate support. Employees typically work in multicultural environments with structured service procedures, training and opportunities for internal progression. The company places strong emphasis on guest experience, teamwork, integrity and professional development.
Malaysia offers varied opportunities across resort islands and coastal destinations, particularly in Langkawi, Penang, Pangkor, Redang, Perhentian, Tioman and Sabah’s island resorts. Hospitality roles are common in hotels, restaurants, diving centres, spas, events and tourism operations, with stronger seasonal demand during school holidays and peak travel periods. Local culture combines Malay, Chinese, Indian and Indigenous influences, with Muslim customs important in many communities. Island life is relaxed, outdoors-focused and community-oriented, though transport, healthcare, shopping and housing may be more limited than in Kuala Lumpur. Foreign employees generally need an employer-sponsored Employment Pass, and the company normally handles the application after an offer is accepted. Candidates should confirm visa eligibility, accommodation, insurance, taxation and relocation support before moving. Costs vary considerably: resort islands can be expensive, while staff housing may reduce living expenses.
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