Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee training across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with several years of hotel experience and proven knowledge of learning and development practices. Strong communication, presentation, coaching and organisational skills are essential. The successful candidate is expected to identify training needs, deliver engaging programmes, support onboarding, maintain training records and measure results. Experience with service standards, leadership development and Malaysian hospitality regulations would be advantageous. The role requires professionalism, cultural awareness and the ability to work with colleagues at all levels.

Company Info

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for warm Asian hospitality, high service standards and premium guest experiences. Its properties include city hotels, beach resorts and destination resorts, supported by restaurants, wellness facilities, events and business services. Shangri-La places strong emphasis on colleague development, internal career progression, service culture and personalised guest care. In Malaysia, the group operates well-known properties in locations such as Kuala Lumpur, Penang and Kota Kinabalu. A Training Manager joining Shangri-La would typically work in a structured, multicultural environment and help reinforce the brand’s service standards while developing employees across operational and supervisory departments.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, wellness, tourism and event management, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Its island lifestyle varies: Langkawi is relaxed and resort-focused, Penang combines heritage, food and city living, while Sabah’s islands offer beaches, diving and outdoor activities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hospitality workplaces. Costs are generally moderate, although popular island resorts can be expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually supports the application before work begins. Candidates should confirm visa eligibility, accommodation, medical requirements and contract terms. Relocation is easiest with employer assistance, especially for housing, local banking and transport. Malaysia has a warm tropical climate, so light clothing, rain protection and adaptability are important.