The Family Experience Supervisor leads engaging activities and services for children and families, ensuring a safe, welcoming and memorable guest experience. Requirements typically include hospitality, childcare, recreation or guest-relations experience, with supervisory ability and strong communication skills. Fluency in English is expected; Cantonese and Mandarin are valuable in Hong Kong. The successful candidate should be energetic, patient, creative and comfortable interacting with children of different ages and cultural backgrounds. Responsibilities may include coordinating family programmes, supervising activities and team members, handling guest requests, maintaining safety standards and supporting events. First-aid, childcare or recreation qualifications would be advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and beyond. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, personalised service and high standards in accommodation, dining, wellness and family experiences. Shangri-La properties typically offer extensive training, international career opportunities and a strong focus on guest satisfaction. In Hong Kong, the company operates prestigious hotels in locations such as Admiralty, Tsim Sha Tsui and Kowloon, serving business travellers, leisure guests, families and major events. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and genuine care for guests.
Hong Kong is a compact, energetic destination with strong opportunities in hotels, restaurants, tourism, retail, finance, technology and international business. Although often called an island city, it includes Hong Kong Island, Kowloon and the New Territories, connected by efficient rail, ferry and bus services. The culture blends Cantonese traditions with international influences; Cantonese is widely spoken, while English is common in hotels and professional workplaces. Lifestyle options range from harbourfront dining and shopping to hiking, beaches and lively nightlife. Housing is expensive and space is limited, so many newcomers share accommodation or live farther from the city centre. Foreign employees generally need an employment visa sponsored by their employer, with applications supported by a valid offer and relevant qualifications. Relocating candidates should budget for deposits, healthcare, transport and initial living costs.
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