The Director of Sales is responsible for leading Shangri-La Malaysia’s sales strategy, driving room, conference, events and other revenue opportunities. The role typically requires substantial luxury-hospitality sales experience, strong knowledge of local and international markets, proven leadership ability and an established corporate, travel-trade and events network. The successful candidate is expected to develop commercial plans, manage key accounts, coach the sales team, build long-term client relationships and work closely with revenue management, marketing and hotel operations. Strong negotiation, communication, budgeting and analytical skills are essential, together with a polished professional manner and flexibility to support hotel business priorities.
Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its warm Asian hospitality. It operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties generally provide accommodation, restaurants, meetings and events, wellness facilities and leisure experiences, serving both business and holiday guests. The group places strong emphasis on personalised service, responsible business practices, colleague development and memorable guest experiences. In Malaysia, Shangri-La has established a presence in key destinations and is recognised for upscale hotels and resorts serving corporate, leisure, group and international travellers.
Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, aviation, retail and business services. For island-based hospitality, Langkawi is especially attractive, with resorts, marine activities and a relaxed international community; Penang combines tourism with a lively heritage, food and business scene. Sabah and Sarawak also offer resort and ecotourism roles. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hospitality. Lifestyle ranges from affordable city living to quieter beach communities, with warm weather year-round. Foreign employees normally need an employment pass sponsored by their employer; working before approval is not permitted. Employers usually handle much of the application process, while candidates should verify contract terms, accommodation, healthcare, taxes and relocation costs. Langkawi is well connected by air, but specialist services may be more limited than in Kuala Lumpur or Penang.
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