The Service Manager – Front Office (Duty Manager) oversees daily front-office operations, ensuring smooth arrivals, departures, guest services, room allocation, complaint resolution and coordination with other departments. Applicants typically need a hospitality or hotel-management qualification and several years of supervisory experience in a luxury hotel, preferably with international experience. Strong communication, leadership, decision-making and problem-solving skills are essential, along with excellent English and familiarity with hotel property-management systems. The successful candidate is expected to maintain Shangri-La service standards, remain visible and approachable to guests, support colleagues, manage operational issues calmly and protect guest satisfaction. Flexibility to work rotating shifts, weekends and public holidays is required.
Shangri-La Group is a leading Asian hospitality company operating luxury hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Founded in 1971, the group is recognised for personalised service, refined accommodation and its welcoming approach, often expressed through the philosophy of Asian hospitality. Shangri-La properties serve business and leisure travellers and commonly provide restaurants, conference facilities, wellness services and resort experiences. In Sri Lanka, Shangri-La has established a prominent presence through its Colombo property and resort operations, offering employment across guest services, food and beverage, culinary, engineering, finance and management. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest satisfaction.
Sri Lanka offers opportunities in tourism, hotels, resorts, travel services, information technology, finance, education and international business. The hospitality industry is concentrated in Colombo, Galle, Bentota, Kandy and the east-coast resort areas, with stronger seasonal demand during peak travel periods. Life combines busy urban districts with beaches, tea country, wildlife parks and historic towns. Sri Lankan culture values family, respect for elders, religious diversity and warm social hospitality; English is widely used in tourism and business, alongside Sinhala and Tamil. Living costs are generally lower than in many overseas destinations, although imported goods and central Colombo housing can be expensive. Foreign employees normally require an employer-sponsored work visa or residence permission, and should confirm requirements with the employer and Sri Lankan immigration authorities before travelling. Employers may assist with permits, accommodation, meals, transport or medical cover, but these benefits should be verified in the written offer.
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