The Senior Human Resources Executive supports daily HR operations, including recruitment, onboarding, employee relations, performance management, training coordination, payroll administration and compliance with Malaysian employment regulations. The role typically requires a degree or diploma in Human Resources, Business Administration or a related field, along with several years of hotel or hospitality HR experience. Candidates should understand local labour laws, HR systems and documentation, and be confident handling confidential information. Shangri-La expects an approachable, organised and service-focused professional who can communicate effectively with employees and managers, resolve workplace issues fairly, support engagement initiatives and work efficiently in a multicultural resort environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for warm Asian hospitality, high service standards and extensive guest facilities, including restaurants, spas, conference venues and recreational activities. In Malaysia, Shangri-La operates well-known city hotels and island or resort properties, offering career opportunities in guest services, food and beverage, culinary operations, engineering, finance and corporate support functions. The company places strong emphasis on employee development, service culture, teamwork and professional standards. A Senior Human Resources Executive would help maintain this culture by supporting employees, managers and operational departments while ensuring that HR practices comply with company policies and Malaysian legislation.
Malaysia offers strong hospitality employment opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Penang combines heritage streets, diverse Malay, Chinese and Indian culture, excellent food and a lively urban lifestyle. Langkawi provides a more relaxed island setting, beaches, nature activities and a resort-focused job market. Accommodation, transport and living costs vary, with island locations sometimes offering staff housing or meals. Malaysia is culturally diverse, generally welcoming and English is widely used in hotels. Foreign nationals normally need an employment pass sponsored by their employer; the company must obtain approval before work begins, and requirements depend on nationality, salary and role. Candidates should confirm visa sponsorship, accommodation, medical coverage, working hours and relocation assistance directly with Shangri-La. Local bank, tax and immigration registration may also be required after arrival.
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