The Assistant HR Manager or HR Supervisor supports daily human-resources operations, including recruitment, onboarding, employee relations, performance management, training coordination, payroll administration, policy implementation, and compliance with Indonesian employment regulations. Candidates are generally expected to have a diploma or degree in Human Resources, business administration, hospitality management, or a related field, with several years of hotel or service-industry experience. Strong communication, organization, confidentiality, and problem-solving skills are essential. Familiarity with Indonesian labor law, HR systems, and English is usually required; knowledge of Shangri-La standards and additional languages is advantageous. The successful candidate should be approachable, service-oriented, commercially aware, and able to work professionally in a multicultural resort environment.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and Africa. Its brands are known for warm Asian hospitality, high service standards, distinctive locations, and comprehensive guest experiences. Shangri-La properties typically provide accommodation, dining, wellness, meetings, and leisure facilities, while emphasizing employee development and personalized service. In Indonesia, the group has operated prominent city and resort properties, serving international travelers, local guests, and corporate clients. Employees generally work in multicultural teams and are expected to demonstrate professionalism, courtesy, attention to detail, and commitment to the company’s service philosophy. Benefits and working conditions vary by property, position, and local regulations.
Indonesia offers opportunities in hospitality, tourism, retail, education, technology, and international business. Bali is the most popular relocation choice for resort careers, with an active expatriate community, beaches, and a relaxed lifestyle, although housing and traffic can be expensive in major tourist areas. Java, including Jakarta and Surabaya, provides broader corporate opportunities, transport links, and urban amenities. Lombok and other islands offer quieter resort environments but fewer services and international schools. Indonesian culture values respect, community, modesty, and indirect communication; learning basic Bahasa Indonesia is highly beneficial. Foreign employees normally need employer-sponsored work authorization, typically arranged through the company before employment begins. A valid passport, medical checks, contracts, and immigration approvals are commonly required. Candidates should confirm visa rules, accommodation, tax obligations, insurance, and relocation support directly with Shangri-La before moving.
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