The Order Taker handles telephone and digital requests for in-room dining, records guest orders accurately, explains menu items, confirms delivery details, and coordinates with the kitchen and service team. Candidates should have hospitality or customer-service experience, good spoken English, and preferably Cantonese or Mandarin. Strong communication, telephone etiquette, computer literacy, attention to detail, and a calm, professional manner are expected. The role requires flexibility for rotating shifts, weekends, and public holidays, together with a genuine commitment to Shangri-La service standards and guest satisfaction.
Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts, residences, and related businesses across the world. The group is known for warm Asian hospitality, attentive personal service, and high standards in accommodation, dining, wellness, and guest experiences. In Hong Kong, Shangri-La properties serve international travellers, business guests, and local customers, with opportunities across front office, food and beverage, housekeeping, culinary, engineering, and corporate functions. Employees typically work in multicultural teams and receive structured operational training, staff benefits, and opportunities for career development. The company places strong emphasis on professionalism, genuine care for guests, teamwork, and consistent service delivery. Exact benefits and working conditions vary by property, position, experience, and employment contract.
Hong Kong is a fast-paced international city and a major centre for hospitality, finance, retail, aviation, and tourism. Hotel and restaurant workers can find opportunities in luxury hotels, resorts, restaurants, clubs, and event venues, particularly in Central, Tsim Sha Tsui, Causeway Bay, and the airport area. Cantonese is valuable for local guest service, while English and Mandarin are widely useful. The culture blends Chinese traditions with international influences, offering excellent food, efficient transport, hiking, beaches, and vibrant nightlife. Living costs, especially rent, are high, so many employees share accommodation or use staff housing where available. Overseas hires generally need an employer-sponsored employment visa and must meet immigration and qualification requirements. Arrange a written contract, proof of accommodation, health coverage, and sufficient savings before relocating.
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