The Service Centre Officer handles guest telephone calls, service requests, hotel information and internal communications in a professional and timely manner. Requirements typically include previous hotel or customer-service experience, strong spoken English and Cantonese, good communication and computer skills, and the ability to work rotating shifts, weekends and public holidays. Mandarin is an advantage. The successful candidate is expected to remain calm under pressure, record requests accurately, coordinate efficiently with relevant departments, protect guest confidentiality and deliver Shangri-La’s standards of warm, attentive service. A friendly manner, local knowledge and a genuine willingness to assist guests are important.
Shangri-La is a luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets under the Shangri-La, Kerry Hotels, JEN and Traders brands. Its service culture is built around genuine care, personalized guest experiences and the philosophy of hospitality associated with the legendary Shangri-La. In Hong Kong, the group operates well-known luxury hotels including Island Shangri-La and Kowloon Shangri-La. Employees typically work in a multicultural environment with structured service standards, training opportunities and opportunities for career development across the wider hotel group. The company serves business and leisure travelers, meetings and events guests, and long-stay visitors.
Hong Kong is a compact, international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent transport links and easy access to beaches, hiking trails and outlying islands. Hospitality, finance, retail, technology, aviation and professional services provide strong employment opportunities. Cantonese is the local language, while English is widely used in business and hotels; Mandarin is increasingly valuable. Life is energetic and convenient, but housing is expensive and living space is limited. Public transport is excellent, and healthcare, shopping and dining are highly accessible. Foreign employees generally need an employer-sponsored employment visa, with approval depending on qualifications, experience, salary and a confirmed job offer. Applicants should arrange accommodation, medical cover, banking and tax registration before arrival. Hong Kong offers a fast-paced lifestyle, strong career exposure and a diverse international community.
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