The Security Manager or Assistant Security Manager is responsible for protecting guests, colleagues, property and hotel assets. Requirements typically include experience in hotel security, loss prevention, law enforcement, military or a related field, together with knowledge of emergency procedures, CCTV, access control, incident reporting and Malaysian safety regulations. The candidate should demonstrate strong leadership, sound judgment, confidentiality and excellent communication skills. Duties may include supervising security officers, investigating incidents, coordinating emergency responses, conducting patrols and security training, and working closely with local authorities and hotel departments. The role requires flexibility for shifts, weekends and public holidays, physical alertness, professional conduct and the ability to remain calm during emergencies.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, high service standards and a strong focus on guest comfort. In Malaysia, Shangri-La operates well-known properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and other major locations. Hotel teams typically work in a multicultural environment serving leisure and business travellers, with structured operating procedures and opportunities for professional development. Security leaders are expected to support a safe, welcoming atmosphere while protecting guests, employees, facilities and the company’s reputation.
Penang Island is one of Malaysia’s best-known destinations for hospitality work, offering opportunities in hotels, restaurants, tourism, healthcare, education, technology and retail. George Town combines heritage architecture, temples, mosques, galleries and some of Malaysia’s most celebrated street food. The lifestyle is generally relaxed, social and affordable compared with Kuala Lumpur, although rents near popular coastal areas can be higher. Beaches, hiking trails and nearby cultural attractions provide easy leisure options. English is widely used in hotels, while Malay, Mandarin and other languages are valuable. Foreign employees normally need an employer-sponsored Employment Pass, with approval arranged before starting work; requirements vary by nationality and position. Candidates should confirm visa, medical, tax and accommodation details with Shangri-La’s human-resources team. Penang has an international airport, reliable healthcare, shopping and public transport, though owning a car or using ride-hailing services can be convenient. Humidity, monsoon rain and traffic should be considered when relocating.
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