The Director of Business Development, RSR & GSH is responsible for driving commercial growth and market presence for Shangri-La’s Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a degree in hospitality, business, marketing or a related field, together with substantial experience in hotel sales, business development or destination marketing. Strong knowledge of leisure, corporate, MICE and luxury travel markets is expected, preferably within Malaysia or Southeast Asia. The successful candidate should be commercially focused, confident in negotiations, well connected with travel partners and able to lead strategic sales initiatives. Excellent communication, leadership, budgeting, forecasting and relationship-management skills are essential, along with flexibility to travel and collaborate across departments.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, personalized service and high-quality accommodation, dining, wellness and event experiences. In Malaysia, Shangri-La operates prominent properties including Rasa Sayang Resort & Spa and Golden Sands Resort in Penang, as well as hotels in Kuala Lumpur, Kota Kinabalu and other destinations. The company serves leisure travelers, corporate guests, families and meetings groups, supported by global sales, loyalty and operational teams. Employees generally work in a multicultural environment where guest satisfaction, commercial performance, service standards and professional development are emphasized. Benefits and employment terms vary by property, seniority and local Malaysian regulations.
Malaysia is a multicultural country with strong opportunities in tourism, hotels, restaurants, sales, technology, finance and education. Penang, Langkawi, Sabah and parts of Sarawak offer island or coastal lifestyles, while Kuala Lumpur provides the widest corporate job market. Local culture blends Malay, Chinese, Indian and indigenous traditions, with excellent food, festivals and generally welcoming communities. Living costs are moderate compared with many international business hubs, although central Kuala Lumpur and popular resort areas can be more expensive. English is widely used in hospitality and business, while Malay is the national language. Foreign professionals normally require an Employment Pass sponsored by their employer; the company must meet immigration requirements before work begins. Relocating candidates should arrange passport validity, medical checks, accommodation and tax registration. Malaysia has tropical weather, efficient domestic flights and ferries, and good access to Southeast Asia.
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